Customer Service Manager

Company: VirtualVocations
Location: Mesquite
Posted on: November 7, 2024

Job Description:

A company is looking for a Customer Service Manager to oversee a remote team of customer service agents and enhance the customer experience.

Key Responsibilities

Monitor and track key performance metrics to ensure high-quality customer service
Lead staffing efforts, including recruiting, hiring, onboarding, and training processes
Foster a positive team culture and maintain morale among remote team members

Qualifications

Bachelor's Degree in Business, Management, or related field plus 3-5 years of customer service experience, or HS Diploma plus 8 years of customer service experience
1-2 years of management experience, ideally in customer service
Proficient in Microsoft Office products and Excel
Strong data literacy to turn metrics into actionable improvements
Experience with ERP or Zendesk systems is a plus

Keywords: VirtualVocations, Denton , Customer Service Manager, Hospitality & Tourism , Mesquite, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

Let Mesquite recruiters find you. Post your resume for free!

Get Mesquite Hospitality & Tourism jobs via email.

View more Denton Hospitality & Tourism jobs

Other Hospitality & Tourism Jobs

11B Infantryman - Management Training
Description: Job Description br br The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll (more...)
Company: Army National Guard
Location: Wichita Falls
Posted on: 11/16/2024

11B Infantryman - Management Training
Description: Job Description br br The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll (more...)
Company: Army National Guard
Location: Greenville
Posted on: 11/16/2024

Full - Time Service Valet Lead - B. Whetzell
Description: Join our team as a Lead Service Valet. You will work in conjunction with the Area Leader and assist with managing the total service delivery for the district's apartment communities. This includes providing (more...)
Company: Disability Solutions
Location: Dallas
Posted on: 11/16/2024

Salary in Denton, Texas Area | More details for Denton, Texas Jobs |Salary

92G Food Service Specialist
Description: Job Description br br It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance (more...)
Company: Army National Guard
Location: Fort Worth
Posted on: 11/15/2024

Cook I
Description: Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class (more...)
Company: Disability Solutions
Location: Arlington
Posted on: 11/16/2024

ECLS-K:2024 - Team Leader
Description: Job Description Westat is currently seeking motivated individuals to work as team leaders on an important study providing comprehensive data about children's learning and development, transition into (more...)
Company: Disability Solutions
Location: Plano
Posted on: 11/16/2024

Dedicated CDL-A Regional Tractor Trailer Delivery Driver (Home Weekly)
Description: br br DHL IS NOW HIRINGClass A Tractor Trailer DriversDenton, TXHome every dayLight touch freight deliveryFamily medical coverage as low as 31 per week JOB DESCRIPTION: ul li As a world-class (more...)
Company: DHL Supply Chain
Location: Lewisville
Posted on: 11/16/2024

Customer Service / Researcher (Full-time)
Description: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, (more...)
Company: Capital One Careers
Location: Fort Worth
Posted on: 11/15/2024

Cook II
Description: Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class (more...)
Company: Disability Solutions
Location: Arlington
Posted on: 11/16/2024

Restaurant Cook I
Description: Live By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the (more...)
Company: Disability Solutions
Location: Arlington
Posted on: 11/16/2024

Loading more jobs...

Customer Service Manager

Didn't find what you're looking for? Search again!

Other Hospitality & Tourism Jobs

Log In or Create An Account